Project Terms & Conditions

PROJECT SCOPE AGREEMENT for Distinctiveweb.com writing services

PROJECT SCOPE & PROCESS: The fee for your resume and other documents was calculated based on information you provided at time of price quote. If this information is found to be inaccurate, fees are subject to manual readjustment (we will discuss this with you first, if necessary). Completion of the informational worksheet provided to client by Distinctive Career Services, LLC is a requirement of the resume project. Client agrees to complete the informational worksheet thoroughly and to the best of client’s ability. We encourage clients to complete and return the questionnaire as soon as possible. Although we accept completed questionnaires at any time, if more than three (3) months have passed between the date of project authorization and the date client returns the completed questionnaire to Distinctive Career Services, LLC, we reserve the right to reassess project charges at current rates. Up to one hour of telephone consultation will be allowed at no additional charge for clarification of questions not answered thoroughly on worksheet and/or refinement of draft documents following completion of project. If additional consultation time exceeding one hour is necessary due to client request, charges will be assessed in 15 minute increments at our current consultation rate of $125/hour. Whenever possible, we will attempt to communicate by e-mail to avoid accrual of unexpected charges.

PROJECT TIMELINE: All work will be completed in a timely manner subject to acts of God, mechanical failure, or other circumstances beyond control of Distinctive Career Services, LLC. We schedule projects in the order that worksheets are returned and are almost always fully booked two (2) weeks in advance. We strive to provide a first draft of written works to clients within ten business days, but the turnaround time may be longer during high-volume times. Rush service is not available so please plan ahead. Clients understand that failure to complete worksheet thoroughly may cause an extension of turnaround time and/or additional fees for extended consultation time.

SATISFACTION GUARANTEE: Your satisfaction is our primary concern. If you are not completely satisfied with the quality of the documents that are produced for you, just let us know before the 15-day proofing period ends. If we are unable to alleviate your concerns with the prepared document, we will assign a new writer and rewrite for free.

PAYMENT & REFUND POLICIES: Fees for all writing services are due up front, and in full. Clients are charged a non-refundable 50% retainer fee when the order for resume writing services is placed and our proprietary resume project informational worksheet is released. This 50%  non-refundable retainer covers our time and costs and interests related to providing initial proprietary materials and services and in properly planning for your project (because we adhere to a quality vs quantity operating model, the volume of work in our pipeline impacts the volume of additional new clients we accept or refer elsewhere). Balance of fees will be due with the return of the worksheet before Distinctive Career Services, LLC schedules the project and begins production. Fees are for retained, custom writing services and are not refundable. This payment policy remains in effect for any future services you may order, also.

PROOFREADING: Clients receive proofreading instructions with proof copy and are asked to check all data for accuracy and completeness. Clients will be given 15 business days from the date of proof submission to request revisions and finalize the writing project.  Because it requires us to spend additional time refamiliarizing ourselves with your project after too much time has passed, after 15 business days, clients requesting revisions will be charged a $40 project reactivation fee. Distinctive Career Services, LLC is committed to obtaining your complete satisfaction and will work with you to attain it. If corrections are needed, clients are asked to call to discuss them or forward them via fax or e-mail to their writer. Client agrees to indicate revisions as a ‘set’ rather than one at a time (i.e., please proof thoroughly and take your time to organize your thoughts and questions before requesting revisions). Distinctive Career Services, LLC will complete up to three (3) sets of revisions at no additional charge. Client will be charged $40 for each additional set of revisions requested (exceeding three). Distinctive Career Services, LLC is not responsible for errors or omissions that are ‘missed’ during the proofreading process. We will work with you to gain your complete satisfaction on the proof documents before finalizing the project. Client agrees that any inaccurate, incorrect, or misleading information in the resume or other documents provided to the client by Distinctive Career Services, LLC is not our responsibility and that the client had an opportunity to review the materials and approve the entire content prior to use or delivery.

ELECTRONIC FILES: Distinctive Career Services, LLC cannot guarantee the compatibility of computer files with client systems or that documents will retain their original formatting features. Once the project is approved for finalization, clients will receive by e-mail copies of their files in MS Word, PDF, and ASCII text format, but please note that Distinctive Career Services, LLC does not provide technical support on document formatting and cannot guarantee system compatibility or the successful transfer of formatting features.

PROJECT FINALIZATION: Distinctive Career Services, LLC will provide by email all documents formatted in MS Word, PDF, and ASCII text once a resume project is finalized and approved. Unless other arrangements are made, client agrees to finalize resume (or accept work as written) within 15 days from date of first proof submission. We will not finalize any project until we have been given authorization by the client. Client must authorize finalization. If client does not authorize finalization, Distinctive Career Services, LLC will assume client has accepted and is using the e-mailed proof copy of the resume and will consider the project closed. Distinctive Career Services, LLC is not responsible for finished work not claimed within 15 business days.

PROPERTY RIGHTS: Distinctive Career Services, LLC retains property ownership of all work produced although clients are permitted to reproduce documents and to alter their own documents. Clients are not permitted to transfer ownership to another party or permit them to use the document as a template. Unless requested otherwise in writing, client grants Distinctive Career Services, LLC permission for the content of documents we have produced to be fictionalized (identity removed and identifying details changed to protect confidentiality) and published in articles, columns, books, and industry-related publications, contest and as samples on our website at the discretion of Distinctive Career Services, LLC .

INTERNATIONAL PROJECTS: If client is living or traveling outside of the United States and a telephone conversation is necessary to complete the project, client agrees to initiate that telephone call.

IMPORTANT: Prices shown in your shopping cart for resume writing services reflect 50% of the total charge (unless you opted for full payment). Our policies require a 50% retainer for all resume writing services. The balance will be invoiced when you return your informational worksheet, before writing begins for your project.


 

PROJECT SCOPE AGREEMENT for ExecutiveResumeWriting.services VIP Program

Please read fully. Continuing with this order indicates your understanding and agreement with the following terms.

PROJECT SCOPE: Distinctive Career Services, LLC agrees to provide the following services and deliverable as outlined on the website (http://www.executiveresumewriting.services/services/), with possible customizations made to meet the unique challenges of the individual client’s needs.

Client understands that completion of the intake resume worksheets is a requirement, not an option. Client agrees to put every effort into completing the intake worksheet(s) thoroughly and accurately. While telephone consultation is available to clarify points not fully explained in the worksheets, client agrees not to use this a substitute for the intake worksheets.

Client understand that completed worksheets must be submitted no later than the Friday before scheduled week. Client’s resume, letters, biography, and any and all other written documents will be prepared from the data provided on the intake worksheets in addition to telephone or email consultation with client. Client agrees to make all reasonable efforts to be available by either telephone or email to answer questions during the scheduled week. All work will be completed in a timely manner subject to acts of God, mechanical failure, or other circumstances beyond control of Distinctive Documents. The following is an example of the schedule and timeframe for the typical project:

Week 1:
Michelle reviews intake worksheets on Monday, clarifies questions in telephone or email consultation with client on Tuesday morning, drafts and refines all written documents, and submits proofs of all documents by Friday for client’s review.

Week 2:
Michelle and client consult by phone or email to make factual corrections, refine documents if necessary, and finalize documents. Development of client’s LinkedIn profile commences. Once client’s approval is obtained, distribution services are executed on the next available Tuesday, Wednesday, or Thursday. In some cases, when more time is needed for approval and finalization, distribution services will be performed the following week.

Week 3 and beyond:
Client is provided with vouchers good for six 30-minute laser coaching sessions. These must be used within six months of the date voucher is issued. Client is responsible for booking the coaching sessions. Sessions not used within six months can not be carried over.

PAYMENT & REFUND POLICIES: Payment is accepted via credit card (Visa, MasterCard, American Express or Discover). Total charge for program is as indicated on the booking form and is charged at time of booking (a three-pay and six-pay option are available but must be requested at time of booking). Refunds WILL NOT be made simply because client has changed his or her mind. Client understands that by booking a project and reserving a week, client is retaining exclusive attention and focus of Michelle Dumas for that week. If client later chooses not to proceed with the project or does not prepare worksheets as required so that project can not proceed, payment for the fully retained week is still due in full and is non- refundable. If a project must be rescheduled, client agrees to provide at least three (3) weeks/21 days of notice. If a project scheduled less than three weeks in the future must be rescheduled, client understands that there will be an additional fee of 25% (of total project charge) to be charged to client’s credit card at time of rebooking.

SATISFACTION GUARANTEE: If client follows through with the project and is not fully satisfied with the quality of the services and deliverables provided, within one week of receiving proof documents, client can destroy the electronic copies of the proof files, return any other products or materials sent, and request and receive a full 100% refund.

PROOFREADING: Clients receive proofreading instructions with proof copies of documents and are asked to check all data for accuracy and completeness. Clients will be given 5 business days from the date of proof submission to request revisions. Distinctive Career Services, LLC is committed to obtaining your complete satisfaction and will work with you to attain it. If corrections are needed, clients are asked to call to discuss them or forward them via fax or e-mail. Client agrees to indicate revisions as a “set” rather than one at a time. Distinctive Career Services, LLC will complete up to three (3) rounds of revisions at no additional charge. Client will be charged $50 for each additional set of revisions requested (exceeding three). Distinctive Career Services, LLC is not responsible for errors or omissions that are “missed” during the proofreading process. We will work with you to gain your complete satisfaction on the proof documents before finalizing the project. Client agrees that any inaccurate, incorrect, or misleading information in the resume or other documents provided to the client by Distinctive Career Services, LLC is not our responsibility and that the client had an opportunity to review the materials and approve the entire content prior to use or delivery.

PROPERTY RIGHTS: Distinctive Career Services, LLC retains property ownership of all work produced although clients are permitted to reproduce documents and to alter their own documents. Clients are not permitted to transfer ownership to another party or permit them to use the document as a template. Unless requested otherwise in writing, client grants Distinctive Career Services, LLC permission for the content of documents we have produced to be fictionalized (identity removed and identifying details changed to protect confidentiality) and published in articles, columns, books, and industry-related publications, contest and as samples on our website at the discretion of Distinctive Career Services, LLC .

ELECTRONIC FILES: Distinctive Career Services, LLC cannot guarantee the compatibility of computer files with client systems or that documents will retain their original formatting features. Once the project is approved for finalization, clients will receive by e-mail copies of their files in MS Word, PDF, and ASCII text format, but please note that Distinctive Career Services, LLC does not provide technical support on document formatting and cannot guarantee system compatibility or the successful transfer of formatting features.

PROJECT FINALIZATION: Distinctive Career Services, LLC will provide by email all documents formatted in MS Word, PDF, and ASCII text once a resume project is finalized and approved. We will not finalize any project until we have been given written authorization by the client. Unless other arrangements are made, client agrees to finalize resume (or accept work as written) within 5 days from date of first proof submission. Client must authorize finalization in writing. Additional project services involving resume distribution will not be completed until client authorizes finalization.

INTERNATIONAL PROJECTS: If client is living or traveling outside of the United States and a telephone conversation is necessary to complete the project, client agrees to initiate that telephone call. Clients outside of the United States further agree to pay shipping charges for any materials that must be shipped.