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PROJECT SCOPE & PROCESS: The fee for your resume and other documents was calculated based on information you provided at time of price quote. If this information is found to be inaccurate, fees are subject to manual readjustment (we will discuss this with you first, if necessary). Completion of the informational worksheet provided to you by Distinctive Career Services, LLC is a requirement of the resume project. You, as the client, agree to complete the informational worksheet thoroughly and to the best of your ability. We encourage clients to complete and return the questionnaire as soon as possible. Although we accept completed questionnaires at any time, if more than three (3) months have passed between the date of project authorization and the date you return the completed questionnaire to Distinctive Career Services, LLC, we reserve the right to reassess project charges at current rates. Up to one hour of telephone consultation will be allowed at no additional charge for clarification of questions not answered thoroughly on worksheet and/or refinement of draft documents following completion of project. If additional consultation time exceeding one hour is necessary, charges will be assessed in 15 minute increments at our current consultation rate of $125/hour. We will keep you informed and let you know before any additional charges accrue.  Whenever possible, we will attempt to communicate by e-mail to avoid accrual of unexpected charges.

PROJECT TIMELINE: All work will be completed in a timely manner subject to acts of God, mechanical failure, or other circumstances beyond control of Distinctive Career Services, LLC. We schedule projects in the order that intake worksheets are returned and are almost always fully booked two (2) weeks in advance. We strive to provide a first draft of written works to clients within ten business days, but the turnaround time may be longer during high-volume times. Rush service is not available so please plan ahead. Clients understand that failure to complete worksheet thoroughly may cause an extension of turnaround time and/or additional fees for extended consultation time.

SATISFACTION GUARANTEE: Your satisfaction is our primary concern. If you are not completely satisfied with the quality of the documents that are produced for you, just let us know before the 15-day proofing period ends. If we are unable to alleviate your concerns with the prepared document, we will assign a new writer and rewrite for free. If you have asked for revisions to draft documents that we believe, in our professional opinion and experience, will negatively impact the document strategy, focus, or results, we will discuss this with you and attempt to find a compromise that satisfies your concerns while maintaining the integrity of the document. If you choose to have us make changes that are against our professional advice, we will do what is necessary to satisfy you, but may ask you to sign a release indicating that the changes were made at your directive.

You agree to take full responsibility for your own success. Results from the documents we produce and the services we provide can and do vary based on a number of factors outside the control of Distinctive Career Services, LLC. If you have not secured an interview within 3 months of using the documents we have created, we will provide a FREE 30-minute consultation to review and evaluate your search strategies and recommend alternate approaches. To take advantage of this free consultation, you must contact us between 90 and 120 days (after 3 months, but not over 4 months) from the delivery of your final documents to schedule an appointment. Any additional editing or writing services agreed upon as a result of this consultation will incur a new fee.

PAYMENT & REFUND POLICIES: New clients booking a full resume writing project,  have the option of paying for all services in full, at the time of the service booking or paying in two installments. The first 50% will be charged at the time of the booking and the final 50% will be charged 30 days later to the same credit card unless you ask us to use an alternate form of payment. If you opt for installment payments and the second payment fails to process on the 30th day, all work will cease on your project until payment is made. The two-payment option is not available for some services unless ordered as part of a bundle of services. Fees are for retained, custom writing, advisory, and coaching services, and proprietary program materials. Distinctive Career Services abides by a strict no refund policy. By accepting the terms of this Agreement, you agree and understand that you are foregoing the right to claim any refund of fees paid for access and use of our services and program materials. You further acknowledge that in accepting the terms of this Agreement and affirmatively seeking the benefits of our services, you are taking full responsibility for your own success. This payment policy remains in effect for any future services you may order, also.

PROOFREADING: You will receive proofreading instructions with your proof copy and are asked to check all data for accuracy and completeness. You will be given 15 business days from the date of proof submission to request revisions and finalize the writing project.  Because it requires us to spend additional time refamiliarizing ourselves with your project after too much time has passed, after 15 business days, clients requesting revisions will be charged a $50 project reactivation fee. Distinctive Career Services, LLC is committed to obtaining your complete satisfaction and will work with you to attain it. If corrections are needed, clients are asked to call to discuss them or forward them via e-mail to their writer. Client agrees to indicate revisions as a ‘set’ rather than one at a time (i.e., please proof thoroughly and take your time to organize your thoughts and questions before requesting revisions). Distinctive Career Services, LLC will complete up to three (3) sets of revisions at no additional charge. Your writer may need to set an appointment and speak with you by phone to gain clarity on your requested changes, prior to revising a proof. Clients will be charged $50 for each additional set of revisions requested (exceeding three). Distinctive Career Services, LLC is not responsible for errors or omissions that are ‘missed’ during the proofreading process. However, any document errors that are brought to our attention within 10 days of receiving the final package will be corrected with no additional charge.

ELECTRONIC FILES: Distinctive Career Services, LLC cannot guarantee the compatibility of computer files with your computer system or that documents will retain their original formatting features. Once the project is approved for finalization, you will receive by e-mail copies of your files in MS Word, PDF, and ASCII text format, but please note that Distinctive Career Services, LLC does not provide technical support on document formatting and cannot guarantee system compatibility or the successful transfer of formatting features.

PROJECT FINALIZATION: Distinctive Career Services, LLC will provide by email all documents formatted in MS Word, PDF, and ASCII text once a resume project is finalized and approved. Unless other arrangements are made, you agree to finalize your resume and/or other written documents (or accept work as written) within 15 days from date of first proof submission. We will not finalize any project until we have been given authorization by you. If you do not authorize finalization, Distinctive Career Services, LLC will assume that you have accepted and are using the e-mailed proof copy or copies and will consider the project closed. Distinctive Career Services, LLC is not responsible for finished work not claimed within 15 business days.

PROPERTY RIGHTS: Distinctive Career Services, LLC retains property ownership of all work produced although clients are permitted to reproduce documents and to alter their own documents. Clients are not permitted to transfer ownership to another party or permit them to use the document as a template. Unless requested otherwise in writing, client grants Distinctive Career Services, LLC permission for the content of documents we have produced to be fictionalized (identity removed and identifying details changed to protect confidentiality) and published in articles, columns, books, and industry-related publications, in marketing materials, and as samples on our website at the discretion of Distinctive Career Services, LLC .

INTERNATIONAL PROJECTS: If client is living or traveling outside of the United States and a telephone conversation is necessary to complete the project, client agrees to initiate that telephone call.

INDEMNIFICATION: You will, at your own expense, defend, indemnify, and hold Distinctive Career Services, LLC, its agents, and employees harmless from any and all claims, actions, liabilities, injuries, damages, losses, grants, costs, and expenses, including attorney fees, arising out of or in connection with any use of the services or programs of this Agreement. You agree that any inaccurate, incorrect, or misleading information in your resume or other documents provided to you by Distinctive Career Services, LLC is not the responsibility of Distinctive Career Services, LLC and that you had an opportunity to review the materials and approve the entire content prior to use or delivery.

SUITABILITY FOR EDITING: Editing services are offered at the discretion of Distinctive Career Services and we reserve the right to turn down any editing request that does not qualify for the service based on our standards.  Before we commit to editing a resume or other document we ask to review it because we want to make certain that you’ve provided the content we will need to ensure the edited document we produce meets our quality standards. Otherwise, we refer a client to another level of service that would better meet their needs. The document must be complete and up-to-date to qualify for editing services.  In other words, no new information will be added to the edited resume.

PROJECT SCOPE:  Our fees for editing are based on the number of pages. If the amount initially charged does not match the number of pages actually submitted for editing by the client, fees are subject to manual readjustment (we will discuss this with you first, if necessary). Your document must be complete and up-to-date. No new or updated information will be added as a part of the editing service. Our editing service involves working with your existing content only. If clients request the addition of new information, a custom quote will be provided at our discretion or the client may be redirected to consider our full-scale professional writing services. Writers will review and edit your resume for:

• Proper focus
• Spelling
• Grammar
• Punctuation
• Syntax, style, and consistency
• Readability and sentence structure
• Formatting and structure
• Overall design and visual appeal
• ATS compatibility (To the extent possible – please note that due to the technical differences between applicant tracking systems it is almost impossible to create a 100% ATS-compatible resume. You may need to make manual adjustments to account for the specifics of any particular ATS. Additionally, while we may modify your resume to include common keywords in your industry/profession as part of our editing service, you will be responsible for making keyword customizations specific to each application)

PROJECT TIMELINE: All work will be completed in a timely manner subject to acts of God, mechanical failure, or other circumstances beyond control of Distinctive Career Services, LLC. We strive to provide a three business-day turnaround, not including the day the order was placed.

SATISFACTION: Your satisfaction is our primary concern. If you are not completely satisfied with the quality of the edited documents, please reach out to us to discuss your concerns and within the scope of this editing agreement we will do everything in our power to make it right. If you choose to have us make changes that are against our professional advice, we will do what is necessary to satisfy you, but may ask you to sign a release indicating that the changes were made at your directive.

PAYMENT & REFUND POLICIES: Payment is due in full and up front. Fees are for retained, custom services. Distinctive Career Services abides by a strict no refund policy. By accepting the terms of this Agreement, you agree and understand that you are foregoing the right to claim any refund of fees paid for access and use of our services and program materials. You further acknowledge that in accepting the terms of this Agreement and affirmatively seeking the benefits of our services, you are taking full responsibility for your own success. This payment policy remains in effect for any future services you may order, also.

PROOFREADING: You will receive proofreading instructions with your proof copy and are asked to check all data for accuracy and completeness. You will be given 5 business days from the date of proof submission to request corrections and finalize the editing project.  Requested changes must be made via email. Any telephone consultation will be charged at the rate of $125 per hour. If a client has not requested corrections within  5 business days, we will consider the project approved as submitted and will send your final documents. Final documents will be sent as Microsoft Word and Adobe PDF files.

ELECTRONIC FILES AND FINALIZATION: Distinctive Career Services, LLC cannot guarantee the compatibility of computer files with your computer system or that documents will retain their original formatting features. Once the project is approved for finalization (or 5 business days have passed), you will receive by e-mail copies of your files in MS Word and Adobe PDF format, but please note that Distinctive Career Services, LLC does not provide technical support on document formatting and cannot guarantee system compatibility or the successful transfer of formatting features.

PROPERTY RIGHTS: Unless requested otherwise in writing, client grants Distinctive Career Services, LLC permission for the content of documents we have produced to be fictionalized (identity removed and identifying details changed to protect confidentiality) and published in articles, columns, books, and industry-related publications, and as samples on our website or other marketing materials at the discretion of Distinctive Career Services, LLC .

INTERNATIONAL PROJECTS: If client is living or traveling outside of the United States and a telephone conversation is necessary to complete the project, client agrees to initiate that telephone call.

INDEMNIFICATION: You will, at your own expense, defend, indemnify, and hold Distinctive Career Services, LLC, its agents, and employees harmless from any and all claims, actions, liabilities, injuries, damages, losses, grants, costs, and expenses, including attorney fees, arising out of or in connection with any use of the services or programs of this Agreement. You agree that any inaccurate, incorrect, or misleading information in your resume or other documents provided to you by Distinctive Career Services, LLC is not the responsibility of Distinctive Career Services, LLC and that you had an opportunity to review the materials and approve the entire content prior to use or delivery.

Please read fully. Continuing with this order indicates your understanding and agreement with the following terms.

PROJECT SCOPE: Distinctive Career Services, LLC agrees to provide the services and deliverable as outlined on the website (http://www.executiveresumewriting.services/services/), with possible customizations made to meet the unique challenges of the individual client’s needs.

Client understands that completion of the intake resume worksheets is a requirement, not an option. Client agrees to put every effort into completing the intake worksheet(s) thoroughly and accurately. While telephone consultation is available to clarify points not fully explained in the worksheets, client agrees not to use this a substitute for the intake worksheets.

Clients’ resume, letters, biography, LinkedIn profile, and any and all other written documents will be prepared from the data provided on the intake worksheets in addition to telephone and/or email consultation with client. Client agrees to make all reasonable efforts to be available by either telephone or email to answer questions that arise during the development process.

There are three options available:

1. Basic Executive/Professional Resume Development
2. Premium Executive/Professional Image Package
3. Elite VIP Executive/Professional Program

TURNAROUND TIMES:

All work will be completed in a timely manner subject to acts of God, mechanical failure, or other circumstances beyond control of Distinctive Career Services.

Clients who have booked Basic Resume Development or the Premium Package may return their intake worksheet at their convenience. However, work will not begin on their project until the thoroughly completed intake worksheet has been submitted, so clients are urged to return the worksheet as soon as possible. Turnaround may be up to 4 weeks after worksheet submission and rush service is not available.

Clients who have booked the Elite VIP Program understand that completed worksheets must be submitted no later than one week PRIOR to scheduled week.   The following is an example of the schedule and timeframe for the typical project:

Week 1:
Michelle reviews intake worksheets on Monday, clarifies questions in telephone or email consultation with client on Tuesday morning, drafts and refines all written documents, and submits proofs of all documents by Friday for client’s review.

Week 2:
Michelle and client consult by phone or email to make factual corrections, refine documents if necessary, and finalize documents. Development of client’s LinkedIn profile commences. Once client’s approval is obtained, distribution services are executed on the next available Tuesday, Wednesday, or Thursday. In some cases, when more time is needed for approval and finalization, distribution services will be performed the following week.

Week 3 and beyond:
Client is provided with vouchers good for three 60-minute coaching sessions. These must be used within six months of the date voucher is issued. Client is responsible for booking the coaching sessions. Sessions not used within six months can not be carried over.

PAYMENT & REFUND POLICIES: Payment is accepted via credit card (Visa, MasterCard, American Express or Discover). Total charge for program is as indicated on the booking form and is charged at time of booking (depending on options chosen, two-pay, three-pay, and six-pay options are available but must be requested at time of booking). Once a project is booked, the fees are non-refundable and may not be cancelled. Refunds WILL NOT be made simply because client has changed his or her mind, although a full credit will be applied to a future project. .

Client understands that by booking an Elite VIP Program and reserving a week, client is retaining the exclusive attention and focus of Michelle Dumas for that entire week. If client later chooses not to proceed with the project or does not prepare worksheets as required so that project can not proceed, payment for the fully retained week is still due in full and is non- refundable. If a project must be rescheduled, client agrees to provide at least three (3) weeks/21 days of notice. If a project scheduled less than three weeks in the future must be rescheduled, client understands that there will be an additional fee of 25% (of total project charge) to be charged to client’s credit card at time of rebooking.

SATISFACTION GUARANTEE: If client follows through with the project and is not fully satisfied with the quality of the services and deliverables provided, within one week (7 days) of receiving proof documents, client can destroy the electronic copies of the proof files, return any other products or materials sent, and request and receive a full 100% refund.

PROOFREADING: Clients receive proofreading instructions with proof copies of documents and are asked to check all data for accuracy and completeness. Clients will be given 15 business days from the date of proof submission to request revisions. Distinctive Career Services, LLC is committed to obtaining your complete satisfaction and will work with you to attain it. If corrections are needed, clients are asked to call to discuss them or forward them via e-mail. Client agrees to indicate revisions as a “set” rather than one at a time. Distinctive Career Services, LLC will complete up to three (3) rounds of revisions at no additional charge. Client will be charged $50 for each additional set of revisions requested (exceeding three). Distinctive Career Services, LLC is not responsible for errors or omissions that are “missed” during the proofreading process. We will work with you to gain your complete satisfaction on the proof documents before finalizing the project. Client agrees that any inaccurate, incorrect, or misleading information in the resume or other documents provided to the client by Distinctive Career Services, LLC is not our responsibility and that the client had an opportunity to review the materials and approve the entire content prior to use or delivery.

PROPERTY RIGHTS: Distinctive Career Services, LLC retains property ownership of all work produced although clients are permitted to reproduce documents and to alter their own documents. Clients are not permitted to transfer ownership to another party or permit them to use the document as a template. Unless requested otherwise in writing, client grants Distinctive Career Services, LLC permission for the content of documents we have produced to be fictionalized (identity removed and identifying details changed to protect confidentiality) and published in articles, columns, books, and industry-related publications, contests, in marketing materials, and as samples on our website at the discretion of Distinctive Career Services, LLC .

ELECTRONIC FILES: Distinctive Career Services, LLC cannot guarantee the compatibility of computer files with client systems or that documents will retain their original formatting features. Once the project is approved for finalization, clients will receive by e-mail copies of their files in MS Word, PDF, and ASCII text format, but please note that Distinctive Career Services, LLC does not provide technical support on document formatting and cannot guarantee system compatibility or the successful transfer of formatting features.

PROJECT FINALIZATION: Distinctive Career Services, LLC will provide by email all documents formatted in MS Word, PDF, and ASCII text once a resume project is finalized and approved. We will not finalize any project until we have been given written authorization by the client. Unless other arrangements are made, client agrees to finalize resume (or accept work as written) within 15 days from date of first proof submission. Client must authorize finalization in writing. Additional project services involving resume distribution will not be completed until client authorizes finalization.

INTERNATIONAL PROJECTS: If client is living or traveling outside of the United States and a telephone conversation is necessary to complete the project, client agrees to initiate that telephone call. Clients outside of the United States further agree to pay shipping charges for any materials that must be shipped.

INDEMNIFICATION: You will, at your own expense, defend, indemnify, and hold Distinctive Career Services, LLC, its agents, and employees harmless from any and all claims, actions, liabilities, injuries, damages, losses, grants, costs, and expenses, including attorney fees, arising out of or in connection with any use of the services or programs of this Agreement

Due to the digital nature of these templates, there are no refunds. All sales are final. We are here to help. If you have any issues after your purchase, please email us at services@distinctivecareerservices.com

What Can You Do with the Templates You Have Purchased from Us?

You can use the templates to create a résumé for yourself, a friend, or family member.

You can customize and change the design and/or content as you wish.

If you are a résumé writer or career coach, or create résumés for clients in another capacity, you may use the templates with your clients on an individual basis.

What Can NOT be Done with the Templates You Have Purchased from Us?

You may not resell or transfer license to these templates in any capacity (unless you are an official affiliate of Distinctive Career Services, LLC)

Except on an individual basis for your own personal résumé, you can not use the templates or images of the templates or résumés created using the templates on your website or blog, newsletters or emails, live or recorded trainings, or membership sites.

DISCLAIMER: While all efforts have been made to ensure résumés created with these templates will be ATS-friendly, it is impossible to guarantee ATS compatibility. The purchaser takes full responsibility for ensuring ATS compatibility, if this is important to them. Distinctive Career Services, LLC is not responsible for the content or effectiveness of any résumé created with one of our templates.

If you have any questions about these terms, please reach out and ask.