PROJECT SCOPE & PROCESS: The fee for your resume and other documents was calculated based on information you provided at time of price quote. If this information is found to be inaccurate, fees are subject to manual readjustment (we will discuss this with you first, if necessary). Completion of the informational worksheet provided to you by Distinctive Career Services, LLC is a requirement of the resume project. You, as the client, agree to complete the informational worksheet thoroughly and to the best of your ability. We encourage clients to complete and return the questionnaire as soon as possible. Although we accept completed questionnaires at any time, if more than three (3) months have passed between the date of project authorization and the date you return the completed questionnaire to Distinctive Career Services, LLC, we reserve the right to reassess project charges at current rates. Up to one hour of telephone consultation will be allowed at no additional charge for clarification of questions not answered thoroughly on worksheet and/or refinement of draft documents following completion of project. If additional consultation time exceeding one hour is necessary, charges will be assessed in 15 minute increments at our current consultation rate of $125/hour. We will keep you informed and let you know before any additional charges accrue. Whenever possible, we will attempt to communicate by e-mail to avoid accrual of unexpected charges.
PROJECT TIMELINE: All work will be completed in a timely manner subject to acts of God, mechanical failure, or other circumstances beyond control of Distinctive Career Services, LLC. We schedule projects in the order that intake worksheets are returned and are almost always fully booked two (2) weeks in advance. We strive to provide a first draft of written works to clients within ten business days, but the turnaround time may be longer during high-volume times. Rush service is not available so please plan ahead. Clients understand that failure to complete worksheet thoroughly may cause an extension of turnaround time and/or additional fees for extended consultation time.
SATISFACTION GUARANTEE: Your satisfaction is our primary concern. If you are not completely satisfied with the quality of the documents that are produced for you, just let us know before the 15-day proofing period ends. If we are unable to alleviate your concerns with the prepared document, we will assign a new writer and rewrite for free. If you have asked for revisions to draft documents that we believe, in our professional opinion and experience, will negatively impact the document strategy, focus, or results, we will discuss this with you and attempt to find a compromise that satisfies your concerns while maintaining the integrity of the document. If you choose to have us make changes that are against our professional advice, we will do what is necessary to satisfy you, but may ask you to sign a release indicating that the changes were made at your directive.
You agree to take full responsibility for your own success. Results from the documents we produce and the services we provide can and do vary based on a number of factors outside the control of Distinctive Career Services, LLC. If you have not secured an interview within 3 months of using the documents we have created, we will provide a FREE 30-minute consultation to review and evaluate your search strategies and recommend alternate approaches. To take advantage of this free consultation, you must contact us between 90 and 120 days (after 3 months, but not over 4 months) from the delivery of your final documents to schedule an appointment. Any additional editing or writing services agreed upon as a result of this consultation will incur a new fee.
PAYMENT & REFUND POLICIES: New clients booking a full resume writing project, have the option of paying for all services in full, at the time of the service booking or paying in two installments. The first 50% will be charged at the time of the booking and the final 50% will be charged 30 days later to the same credit card unless you ask us to use an alternate form of payment. If you opt for installment payments and the second payment fails to process on the 30th day, all work will cease on your project until payment is made. The two-payment option is not available for some services unless ordered as part of a bundle of services. Fees are for retained, custom writing, advisory, and coaching services, and proprietary program materials. Distinctive Career Services abides by a strict no refund policy. By accepting the terms of this Agreement, you agree and understand that you are foregoing the right to claim any refund of fees paid for access and use of our services and program materials. You further acknowledge that in accepting the terms of this Agreement and affirmatively seeking the benefits of our services, you are taking full responsibility for your own success. This payment policy remains in effect for any future services you may order, also.
PROOFREADING: You will receive proofreading instructions with your proof copy and are asked to check all data for accuracy and completeness. You will be given 15 business days from the date of proof submission to request revisions and finalize the writing project. Because it requires us to spend additional time refamiliarizing ourselves with your project after too much time has passed, after 15 business days, clients requesting revisions will be charged a $50 project reactivation fee. Distinctive Career Services, LLC is committed to obtaining your complete satisfaction and will work with you to attain it. If corrections are needed, clients are asked to call to discuss them or forward them via e-mail to their writer. Client agrees to indicate revisions as a ‘set’ rather than one at a time (i.e., please proof thoroughly and take your time to organize your thoughts and questions before requesting revisions). Distinctive Career Services, LLC will complete up to three (3) sets of revisions at no additional charge. Your writer may need to set an appointment and speak with you by phone to gain clarity on your requested changes, prior to revising a proof. Clients will be charged $50 for each additional set of revisions requested (exceeding three). Distinctive Career Services, LLC is not responsible for errors or omissions that are ‘missed’ during the proofreading process. However, any document errors that are brought to our attention within 10 days of receiving the final package will be corrected with no additional charge.
ELECTRONIC FILES: Distinctive Career Services, LLC cannot guarantee the compatibility of computer files with your computer system or that documents will retain their original formatting features. Once the project is approved for finalization, you will receive by e-mail copies of your files in MS Word, PDF, and ASCII text format, but please note that Distinctive Career Services, LLC does not provide technical support on document formatting and cannot guarantee system compatibility or the successful transfer of formatting features.
PROJECT FINALIZATION: Distinctive Career Services, LLC will provide by email all documents formatted in MS Word, PDF, and ASCII text once a resume project is finalized and approved. Unless other arrangements are made, you agree to finalize your resume and/or other written documents (or accept work as written) within 15 days from date of first proof submission. We will not finalize any project until we have been given authorization by you. If you do not authorize finalization, Distinctive Career Services, LLC will assume that you have accepted and are using the e-mailed proof copy or copies and will consider the project closed. Distinctive Career Services, LLC is not responsible for finished work not claimed within 15 business days.
PROPERTY RIGHTS: Distinctive Career Services, LLC retains property ownership of all work produced although clients are permitted to reproduce documents and to alter their own documents. Clients are not permitted to transfer ownership to another party or permit them to use the document as a template. Unless requested otherwise in writing, client grants Distinctive Career Services, LLC permission for the content of documents we have produced to be fictionalized (identity removed and identifying details changed to protect confidentiality) and published in articles, columns, books, and industry-related publications, in marketing materials, and as samples on our website at the discretion of Distinctive Career Services, LLC .
INTERNATIONAL PROJECTS: If client is living or traveling outside of the United States and a telephone conversation is necessary to complete the project, client agrees to initiate that telephone call.
INDEMNIFICATION: You will, at your own expense, defend, indemnify, and hold Distinctive Career Services, LLC, its agents, and employees harmless from any and all claims, actions, liabilities, injuries, damages, losses, grants, costs, and expenses, including attorney fees, arising out of or in connection with any use of the services or programs of this Agreement. You agree that any inaccurate, incorrect, or misleading information in your resume or other documents provided to you by Distinctive Career Services, LLC is not the responsibility of Distinctive Career Services, LLC and that you had an opportunity to review the materials and approve the entire content prior to use or delivery.
