Please read fully. Continuing with this order indicates your understanding and agreement with the following terms.
PROJECT SCOPE: Distinctive Career Services, LLC agrees to provide the services and deliverable as outlined on the website (http://www.executiveresumewriting.services/services/), with possible customizations made to meet the unique challenges of the individual client’s needs.
Client understands that completion of the intake resume worksheets is a requirement, not an option. Client agrees to put every effort into completing the intake worksheet(s) thoroughly and accurately. While telephone consultation is available to clarify points not fully explained in the worksheets, client agrees not to use this a substitute for the intake worksheets.
Clients’ resume, letters, biography, LinkedIn profile, and any and all other written documents will be prepared from the data provided on the intake worksheets in addition to telephone and/or email consultation with client. Client agrees to make all reasonable efforts to be available by either telephone or email to answer questions that arise during the development process.
There are three options available:
- Basic Executive/Professional Resume Development
- Premium Executive/Professional Image Package
- Elite VIP Executive/Professional Program
All work will be completed in a timely manner subject to acts of God, mechanical failure, or other circumstances beyond control of Distinctive Career Services.
Clients who have booked Basic Resume Development or the Premium Package may return their intake worksheet at their convenience. However, work will not begin on their project until the thoroughly completed intake worksheet has been submitted, so clients are urged to return the worksheet as soon as possible. Turnaround may be up to 4 weeks after worksheet submission and rush service is not available.
Clients who have booked the Elite VIP Program understand that completed worksheets must be submitted no later than one week PRIOR to scheduled week. The following is an example of the schedule and timeframe for the typical project:
Michelle reviews intake worksheets on Monday, clarifies questions in telephone or email consultation with client on Tuesday morning, drafts and refines all written documents, and submits proofs of all documents by Friday for client’s review.
Michelle and client consult by phone or email to make factual corrections, refine documents if necessary, and finalize documents. Development of client’s LinkedIn profile commences. Once client’s approval is obtained, distribution services are executed on the next available Tuesday, Wednesday, or Thursday. In some cases, when more time is needed for approval and finalization, distribution services will be performed the following week.
Week 3 and beyond:
Client is provided with vouchers good for three 60-minute coaching sessions. These must be used within six months of the date voucher is issued. Client is responsible for booking the coaching sessions. Sessions not used within six months can not be carried over.
PAYMENT & REFUND POLICIES: Payment is accepted via credit card (Visa, MasterCard, American Express or Discover). Total charge for program is as indicated on the booking form and is charged at time of booking (depending on options chosen, two-pay, three-pay, and six-pay options are available but must be requested at time of booking). Once a project is booked, the fees are non-refundable and may not be cancelled. Refunds WILL NOT be made simply because client has changed his or her mind, although a full credit will be applied to a future project. .
Client understands that by booking an Elite VIP Program and reserving a week, client is retaining the exclusive attention and focus of Michelle Dumas for that entire week. If client later chooses not to proceed with the project or does not prepare worksheets as required so that project can not proceed, payment for the fully retained week is still due in full and is non- refundable. If a project must be rescheduled, client agrees to provide at least three (3) weeks/21 days of notice. If a project scheduled less than three weeks in the future must be rescheduled, client understands that there will be an additional fee of 25% (of total project charge) to be charged to client’s credit card at time of rebooking.
SATISFACTION GUARANTEE: If client follows through with the project and is not fully satisfied with the quality of the services and deliverables provided, within one week (7 days) of receiving proof documents, client can destroy the electronic copies of the proof files, return any other products or materials sent, and request and receive a full 100% refund.
PROOFREADING: Clients receive proofreading instructions with proof copies of documents and are asked to check all data for accuracy and completeness. Clients will be given 15 business days from the date of proof submission to request revisions. Distinctive Career Services, LLC is committed to obtaining your complete satisfaction and will work with you to attain it. If corrections are needed, clients are asked to call to discuss them or forward them via e-mail. Client agrees to indicate revisions as a “set” rather than one at a time. Distinctive Career Services, LLC will complete up to three (3) rounds of revisions at no additional charge. Client will be charged $50 for each additional set of revisions requested (exceeding three). Distinctive Career Services, LLC is not responsible for errors or omissions that are “missed” during the proofreading process. We will work with you to gain your complete satisfaction on the proof documents before finalizing the project. Client agrees that any inaccurate, incorrect, or misleading information in the resume or other documents provided to the client by Distinctive Career Services, LLC is not our responsibility and that the client had an opportunity to review the materials and approve the entire content prior to use or delivery.
PROPERTY RIGHTS: Distinctive Career Services, LLC retains property ownership of all work produced although clients are permitted to reproduce documents and to alter their own documents. Clients are not permitted to transfer ownership to another party or permit them to use the document as a template. Unless requested otherwise in writing, client grants Distinctive Career Services, LLC permission for the content of documents we have produced to be fictionalized (identity removed and identifying details changed to protect confidentiality) and published in articles, columns, books, and industry-related publications, contests, in marketing materials, and as samples on our website at the discretion of Distinctive Career Services, LLC .
ELECTRONIC FILES: Distinctive Career Services, LLC cannot guarantee the compatibility of computer files with client systems or that documents will retain their original formatting features. Once the project is approved for finalization, clients will receive by e-mail copies of their files in MS Word, PDF, and ASCII text format, but please note that Distinctive Career Services, LLC does not provide technical support on document formatting and cannot guarantee system compatibility or the successful transfer of formatting features.
PROJECT FINALIZATION: Distinctive Career Services, LLC will provide by email all documents formatted in MS Word, PDF, and ASCII text once a resume project is finalized and approved. We will not finalize any project until we have been given written authorization by the client. Unless other arrangements are made, client agrees to finalize resume (or accept work as written) within 15 days from date of first proof submission. Client must authorize finalization in writing. Additional project services involving resume distribution will not be completed until client authorizes finalization.
INTERNATIONAL PROJECTS: If client is living or traveling outside of the United States and a telephone conversation is necessary to complete the project, client agrees to initiate that telephone call. Clients outside of the United States further agree to pay shipping charges for any materials that must be shipped.
INDEMNIFICATION: You will, at your own expense, defend, indemnify, and hold Distinctive Career Services, LLC, its agents, and employees harmless from any and all claims, actions, liabilities, injuries, damages, losses, grants, costs, and expenses, including attorney fees, arising out of or in connection with any use of the services or programs of this Agreement